Damien Tamiser, CEO of Dimmbizz and xPlanOnline.com tells Spa Business magazine about his latest projects.
Spa Business magazine (SB): What’s your newest piece of spa software?
Damien Tamiser (DT): We have a new online booking engine which offers greater functionality. Besides booking treatments, packages and hotel stays, users can also buy gift cards, review membership details and book lessons.
We’ve also developed an interface with the Technogym MyWellness Cloud, allowing the automatic addition of new members to the system, giving spa fitness trainers all the information they need to personalise the visit – a great tool to increase retention.
SB: What are you doing that’s different?
DT: We have a focus group set up with our xPlan users which reviews the market, trends and challenges. Together we discuss how these aspects can be met by developing new software features.
SB: What spa software trends are you noticing?
DT: We try to anticipate potential trends, but it’s also very important to be pragmatic and make sure a trend isn’t just a hype. Our cloud solution is used effectively by many of our customers, but its success relies on an excellent internet connection. For customers with less reliable connections, who might have thousands of visitors a day, even a short interruption to the service means a potential loss of turnover. It pays to be aware of the risks and adapt in response.
SB: What interesting projects are you working on?
DT: We have a project in Belgium that’s interesting due to its size and the combination of services it comprises, including spa, fitness, skate-park, restaurants and classes.
We’ll also be releasing automatic duplication software in due course which will eliminate duplicate copies of repeat customer data, helping to ensure that clients maintain a clean CRM database. This sort of software is essential for marketing purposes as some of our spas have millions of addresses.
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